BlissHub was built by Scottish Power to solve one specific problem: the confusion people feel at the exact moment they’re setting up or switching their energy.
Every year, millions of people in the UK move house or switch energy supplier. Most of them go into the experience with the same feeling: quiet dread.
A letter arrives from an energy company they’ve never heard of. Meter readings have to happen on the exact day of the move. The first bill appears and it feels impossible to tell whether £180 is normal or a rip-off. And the language — standing charge, unit rate, fixed vs variable, MPAN, Economy 7 — might as well be another country’s.
We’ve spent 35 years watching customers navigate this. We know what trips them up. BlissHub is that knowledge, made conversational — built on Scottish Power’s tariff data, Ofgem’s rules, and decades of real customer questions.
It’s free, forever. It works whether you’re a Scottish Power customer or not. It hands you straight to a human when it hits the edge of what AI can sensibly do. And it never sells your data.
If we have to use industry jargon, we explain it in the same breath. Nobody should feel stupid asking a basic energy question.
Every answer cites a source — Ofgem, our tariff data, a government guide. If you can’t trace where it came from, we don’t trust it either.
BlissHub knows its limits. If you’re vulnerable, in debt, or the question is outside its scope, a real person takes over. No loop, no dead end.
Scottish Power was the first UK integrated energy company to generate 100% of its electricity from renewables. BlissHub is how we bring that same seriousness to the customer experience.
Ask BlissHub anything about your energy. No sign-up. No cost. No hidden agenda.
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